After placing your online order you will receive an order confirmation email from Frank’s Sport Shop. While most internet orders placed before 12:00 PM Eastern Time Monday thru Friday will be processed and confirmed the same day; orders placed after 12:00 PM may not be processed and confirmed until the following business day. Weekend and Holiday orders are shipped on Monday or the first business day after the Holiday.

Please note: Some products are offered with customization options, such as embroidery. If you select a customization option at checkout, please allow 5 to 7 days preparation time.

Within 24 to 48 hours (business days), you will receive a shipping confirmation email with a link to track your order. If you have not received a shipping confirmation email within 48 hours of placing your order, please contact our customer service 1-877-223-1438 by phone for assistance (Monday through Friday, from 9:00 AM to 5:00 PM Eastern Time).

Business days are Monday thru Friday, excluding federal holidays within the United States.

Orders are shipped via UPS or USPS. A physical address is required for shipment.

Pre-Order (Shipping): Pre-Order items are shipped once in stock. When a product is listed as Pre-Order, we generally include on our website the date when that product will be in stock. When a Pre-Order product is in stock, you will be notified of the product’s updated status by email, including its shipping information. Shipping cost, including Free Shipping option when available, will be calculated at Checkout based on product price, delivery address, package size and weight.

Important note 1: Shipping times below are based on orders placed before 12:00 PM ET on business days (Monday through Friday). Shipping days exclude weekends and holidays.

Important note 2: Frank’s Sport Shop reserves the right to hold any order for suspected fraud. We verify all credit cards before shipping. In some cases, this may delay stated delivery dates. Affected customers will be notified by our customer service.

Important note 3: We ship to P.O. Boxes only with USPS.

Important note 4: USPS is the only postal service that can deliver mail and packages to APO/FPO military addresses.

Important note 5: Order acceptance occurs only when your order is processed for shipping. You will be notified by email of additional shipping charges (due to weight oversize or multi-boxes) prior to final processing and shipping. You will have an opportunity to cancel or change your order if you are not satisfied.

If the Products you have received do not correspond to the ones you have ordered, or if your delivery is incomplete or damaged in transportation, please contact without delay our customer service 1-877-223-1438 by phone for assistance (Monday through Friday, from 9:00 AM to 5:00 PM Eastern Time). Visit our Returns & Exchange section for more information.