Frank’s Sport Shop, Inc. in addition to providing the best products and value to our customers, we strive to provide superior customer service. We understand online shopping is not like walking into our shop. For that reason, we offer a no-hassle 30-Day returns window after date of receipt.
Note: All merchandise must be returned in the exact same condition in which it was received. Must be in new and unused condition with all tags attached to the product.
When returning your item please include your full name and order number and please indicate the reason for the return. Please read the Packaging Return Instructions below.
Late Returns
Items received after the 30-day return period cannot be accepted for a refund or exchange. Your package will be returned to you at your expense. Packages returned a second time will neither be returned or credited but instead donated.
Baseball Bats Returns Policy
Wood bats have no guarantee against breakage, but like metal bats can be exchanged if they have not been used or had labels and packaging removed.
Exclusions
Customized merchandise such as embroidered, printed, engraved, tackle twilled, braided, etc. included but not limited to apparel is non-returnable.
Refunds
If for any reason you are dissatisfied with any in-stock, (non-special-order) item you received; we will refund the full purchase price excluding shipping costs. Unless you received the wrong or a defective item, shipping charges are not refundable.
All non-stock or special-order items are subject to a 20% restocking charge. For this reason, we encourage you to order in-stock items when there is an option.
If a package is shipped out during a free shipping promotion, and the package is returned to us, the customer will be refunded the cost of the products MINUS our initial shipping cost.
If you decided to refuse your package, please note that the initial shipping cost and the undelivered return fee will be deducted from your refund.
Refund will be issued to the original form of payment.
Please allow 3-7 business days after we receive the returned merchandise, for your refund to be processed.
Exchanges
In order to proceed with a product exchange, you’ll need to place a new order (to ensure product availability), and return the original item for a refund, as explained in the Returns policy above. Please contact Customer Support (by Email: customerservice@frankssports.com; or by Phone: 1-877-223-143) to start the Return process and request a Refund for the original item.
Refunds will be issued to the original form of payment. Please allow 3-7 business days after we receive the returned merchandise, for your refund to be processed. See more about our Refunds policy above.
Important: Buyer is responsible for shipping both ways while exchanging a product.
Packaging Return Instructions
Please pack the item you are returning carefully and return via USPS, UPS or FedEx to below address. You will be responsible for all shipping charges. Alongside the merchandise, make sure to include the following required information (we cannot guarantee a refund/exchange if all fields are not properly filled out):
• Name: • Address: • Telephone: • Email: • Date of purchase: • Reason for exchange or return: • Order Number:
Returns/Exchanges Address:
Frank’s Sports Shop Attn: Internet Returns 430 E. Tremont Ave. Bronx, NY 10457
Contact Us
If you wish to report an issue, have any questions or need assistance, please contact Frankssports.com Customer Support as follows:
By Email: customerservice@frankssports.com
By phone: 1-877-223-1438, Monday through Friday, from 9:00 AM to 5:00 PM Eastern Time (ET).
